Overview
Our return and refund policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Understanding our return and refund policy is crucial for a smooth shopping experience. Please review the details for eligibility.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Should you encounter a delay in receiving your refund, please verify your bank account and contact your credit card company, as processing times may vary. Additionally, for defective or damaged items, we offer exchanges; please reach out to us via email to initiate this process. Note that only regular priced items are eligible for refunds, while sale items cannot be returned.
Gifts
For items not marked as gifts, the standard return process applies. Please ensure that all returned items are in their original condition to facilitate the return process.
According to our Return and Refund Policy, if an item was not marked as a gift during purchase or if the gift giver had it shipped to themselves, the refund will be sent directly to the gift giver, and they will be notified about your return process.
Shipping returns
To return your product, you should mail your product to: {physical address}.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
As part of our Return and Refund Policy, if you are returning higher-value items, we recommend using a trackable shipping service or opting for shipping insurance. Please note, we cannot guarantee that we will receive your returned item without these precautions.
Need help?
Contact us at {email} for questions related to refunds and returns.
HomeHues :
📞+91 81058 85008
📍 202, 1st Cross Rd, Sundar Ram Shetty Nagar, Bilekahalli, Bengaluru, Karnataka 560076
At HomeHues, our Return and Refund Policy ensures transparency and fairness for all customers. If your item was not marked as a gift at the time of purchase, or if the gift giver had the order shipped to themselves before presenting it to you, any approved refund will be sent directly to the gift giver. This means they will be notified about your return. We believe in keeping the process simple and customer-friendly so that every purchase in our home decor collection is backed with confidence, clarity, and complete trust in our services.